Refund & Returns Policy

Thank you for shopping with us! We strive to provide you with high-quality products and an excellent shopping experience. However, we understand that there may be situations where you need to return or exchange your purchase. Please carefully review our Refund & Returns Policy below to ensure a smooth process.

1. Eligibility for Returns

We offer returns on most items purchased from our store within 7 days of the delivery date. To be eligible for a return, the following conditions must be met:

  • The item is unused, in its original condition, and in the original packaging.
  • The item is not marked as “Final Sale” or a non-returnable product.
  • The return request is made within 7 days of receiving the product.

2. Non-Returnable Items

Certain products are non-returnable or have different return conditions. These include:

  • Opened or used AirPods, earbuds, handfrees, or any personal hygiene products that have been used.
  • Custom items, such as personalized straps or products with customized engraving.
  • Gift cards, digital products, or services.

If you have purchased an item that is non-returnable, please reach out to us with any concerns or issues. We will do our best to assist you.

3. Return Process

To start a return, please follow these steps:

  1. Contact our Customer Service team at support@techzonehub.store with your order number, Email and reason for return.
  2. Our team will provide you with a return authorization and a return shipping address.
  3. Pack the item securely in the original packaging, including all accessories, manuals, and free gifts received with the item.
  4. Ship the item to the provided address using a trackable shipping service.

Please note that customers are responsible for return shipping costs unless the return is due to a defective or incorrect item. We recommend using a tracked service to ensure the return is safely delivered.

4. Refund Process

Once we receive the returned item and verify its condition, we will process your refund. Refunds will be issued to the original payment method. Please note:

  • Processing time for refunds may take up to 10 – 15 business days.

If your return does not meet the eligibility requirements, we may offer you an exchange or store credit for the item.

5. Exchanges

We offer exchanges for defective or damaged items. If you received a defective or incorrect product, please contact our Customer Service team as soon as possible. We will assist you in replacing the item at no extra cost.

6. Damaged or Defective Items

If you receive a product that is defective, damaged, or incorrect:

  • Please contact us within 7 days of receiving your order.
  • Provide your order number, a description of the issue, and photos of the damaged or incorrect item.
  • We will guide you through the process of returning the item and issuing a replacement or full refund.

7. Cancelling an Order

If you wish to cancel your order, please contact us as soon as possible. Orders can only be cancelled before they are processed or shipped. Once your order has been shipped, you must follow the return process outlined above.

8. Refunds on Sale Items

Sale items or items bought using a discount code are eligible for return and refund, provided they meet the standard return criteria. Discounts, however, are non-refundable.

9. Contact Us

If you have any questions or need assistance with your return or refund, please don’t hesitate to reach out to our Customer Service team:

We’re here to help and will do our best to resolve any issues to your satisfaction.